First mile
Pickup network design, shipper and seller onboarding, pickup scheduling and productivity, and hub inbound.
Flagship practice
End-to-end supply chain consultancy.
From the first mile to the customer's door, and from the P&L to the platforms that run it. Built on two decades of running high-volume, low-margin delivery networks.
01
Operations
Every leg of the network, run for speed, reliability and cost.
Linehaul
Lane and network design, air-to-surface mix, load planning and vehicle utilisation, transporter contracts and cost per shipment.
Last mile
Delivery network design, rider productivity and routing, first-attempt success, return-to-origin reduction, cash-on-delivery reconciliation and delivery-partner management.
Hyperlocal
Quick-commerce and same-day delivery models, rider fleet planning, dispatch and slotting, and cost per order.
02
Business strategy
The commercial levers that decide whether volume turns into profit.
P&L growth
A unit-economics P&L with contribution margin by client and lane, and plan-versus-actual tracking.
Pricing strategy
Rate cards, zone and weight slabs, surcharges and billing-weight accuracy.
Cost optimisation
Cost-to-serve, network mix, partner costs, and loss control for damages, disputes and leakage.
Sales & growth
Client mix, vertical expansion, retention and sales KPIs.
03
Product & technology
The systems and data that run the network and make every lever measurable.
SaaS solutions
TMS, WMS, OMS and shipping-aggregation platforms: selection, build-vs-buy and integration.
Data platforms
A single source of truth for shipment events, with dashboards and control towers.
Planning tools & technology
Volume forecasting, plus capacity, network and workforce planning.
04
AI adoption for supply chain
Practical AI with a measurable payback. Some examples of what we put to work:
Weight & dimension prediction
Predicting parcel weight and size from product listings to cut billing disputes.
Customer service agents
AI agents that answer “where is my order?” and resolve tickets automatically.
Billing reconciliation
Automated invoice audits and reconciliation across clients and partners.
Address quality scoring
Flagging incomplete or risky addresses before dispatch to reduce failed deliveries.
RTO & fraud risk
Scoring cash-on-delivery orders for return-to-origin and fraud risk.
Volume forecasting
Forecasting volumes to plan capacity, fleet and staffing.
Dark-store demand forecasting
Forecasting demand by product, store and hour to set stock levels and rider shifts.
Routing & ETA prediction
Route optimisation and accurate delivery-time predictions.
Damage & dispute analysis
Image analysis to speed up damage claims and dispute investigations.
Specialist depth
Built for e-commerce and quick commerce.
Two of the fastest-moving, lowest-margin models in retail, where every minute and every cent per order counts.
E-commerce & D2C fulfilment
- Fulfilment network design
- Where to place fulfilment centres and inventory to balance delivery speed against cost.
- Multi-channel fulfilment
- One inventory and order flow across your own website and every marketplace you sell on.
- Shipping stack
- Courier aggregation, rate shopping, branded tracking pages and failed-delivery (NDR) handling.
- Returns & RTO reduction
- Cash-on-delivery verification, address checks and a returns process that recovers value.
- Packaging & billing weight
- Right-sized packaging and weight accuracy, so you stop overpaying couriers.
Quick commerce & dark stores
- Dark-store network & site selection
- Catchment analysis, store count and placement for 10- to 30-minute delivery.
- Store layout & pick-pack
- Slotting, pick paths and staffing that hold pick times at peak.
- Assortment & replenishment
- Store-level assortment, demand forecasting and replenishment that cut stock-outs and waste.
- Rider fleet & dispatch
- Fleet sizing, order batching, shift planning and rider productivity.
- Unit economics per order
- Order value, delivery and rider cost, and contribution margin by store and by hour.
- Delivery promise & slotting
- Delivery promises your network can actually keep, every time.
Who it's for
Founders, operations, finance and technology leaders at e-commerce and D2C brands, quick-commerce and dark-store operators, logistics, courier and 3PL companies, marketplaces, retailers, manufacturers and distributors.
Done before
- Redesigned pricing and client mix to lift yield per shipment while volumes grew.
- Shifted linehaul mix and tracked cost by lane and partner, delivering double-digit operational cost reductions with 95%+ SLA adherence.
- Built a real-time unit-economics P&L used in weekly leadership reviews.
- Built logistics aggregator, TMS and WMS platforms, plus scan-level reconciliation and dispute systems.
- Deployed AI to extract shipping attributes from product listings and to automate billing and service workflows.
How an engagement runs
- 01
Free session
One hour* to understand the problem and whether we're the right fit.
- 02
Diagnose
We review your data, operations and systems to find where value is being lost.
- 03
Plan
A prioritised, costed plan with clear owners, targets and timelines.
- 04
Deliver & review
We lead or support the change, and report progress every week.
Ways to start
Expert session
$200* per hour
A specialist's view on one specific problem.
Logistics tech health check
From $1,500*
A costed, prioritised plan, typically in 2 weeks.*
AI quick-start sprint
From $3,000*
A working prototype of your top use case, typically in 2 weeks.*
Tell us what's not working.
Book your free 1-hour session*, or just send a message. We reply within one business day.*